Terms of service

Terms of Service

Last updated: September 24, 2025

Welcome to ReliefLab. These Terms of Service ("Terms") govern your use of our website www.byrelieflab.com and the purchase of our products ("Services"). By visiting our website or making a purchase, you agree to these Terms.

1. General Information

Business Name: ReliefLab
Website: www.byrelieflab.com
Email: support@byrelieflab.com
Chamber of Commerce number: 96814357
Country: Netherlands

2. Acceptance of Terms

By using our Services:

  • You confirm that you are 18 years of age or older
  • You agree to these Terms and our Privacy Policy
  • You declare that all information provided is accurate and complete

3. Products and Availability

Product Descriptions:

  • We strive to describe our products accurately
  • Minor variations in color or appearance may occur
  • All dimensions and specifications are approximate

Availability:

  • All prices and availability are subject to change
  • We reserve the right to cancel orders due to unavailability
  • In case of stock shortages, we will contact you within 48 hours

4. Prices and Payment

Pricing Information:

  • All prices are in US Dollars (USD)
  • Sales tax will be calculated at checkout based on your location
  • Shipping costs vary based on location (calculated at checkout)
  • Prices may change without prior notice

Payment Methods:

  • We accept all major payment methods through our payment partner
  • Payment is due in full at time of order
  • Orders with declined payments will be cancelled

5. Orders and Delivery

Order Process:

  • Orders are binding after payment confirmation
  • You will receive an order confirmation via email
  • Delivery time is 7-14 business days to the United States

Delivery:

  • Products will be delivered to the specified address
  • In case of absence, follow the delivery service instructions
  • Risk of loss or damage transfers upon delivery

Delays:

  • We will inform you via email in case of unexpected delays
  • You may cancel your order in case of significant delay (>21 days)

6. Return Policy

Our complete return policy is available on our website. Summary:

Defective Products:

  • Full refund or free replacement
  • No return shipment required, photo/video proof only

Satisfaction Returns:

  • 60-day return period from delivery
  • No restocking fees
  • Return shipping costs are customer responsibility

7. Warranty and Liability

Product Warranty:

  • We guarantee that products meet their description
  • Warranty does not cover normal wear and tear or misuse
  • Defects after 60 days will be evaluated on a case-by-case basis

Limitation of Liability:

  • Our liability is limited to the amount of your purchase
  • We are not liable for indirect or consequential damages
  • We are not liable for delivery delays due to force majeure

Medical Disclaimer:

  • Our products are not a replacement for medical treatment
  • Always consult a physician for medical concerns
  • Results may vary per individual

8. Intellectual Property

Copyright:

  • All content on our website is property of ReliefLab
  • Use without permission is not permitted
  • Product images may not be used without permission

Trademarks:

  • ReliefLab and related logos are our trademarks
  • Unauthorized use is prohibited

9. User Conduct

Permitted Use:

  • Use website for legitimate purchasing purposes
  • Provide accurate information when placing orders
  • Respectful communication with customer service

Prohibited Activities:

  • Fraudulent or deceptive activities
  • Unauthorized access to our systems
  • Disruption of website functionality
  • Abuse of return policy

10. Privacy and Data Protection

  • We respect your privacy and follow applicable data protection laws
  • See our Privacy Policy for complete details on data processing
  • You have the right to access, correct, and delete your data

11. Communication

Electronic Communication:

  • By agreeing to these Terms, you consent to electronic communication
  • We may contact you via email for order updates and customer service
  • You can always unsubscribe from marketing emails

Customer Service:

  • Available at support@byrelieflab.com
  • We aim to respond within 24 hours on business days
  • For urgent matters, clearly indicate this in your email

12. Changes to Terms

  • We reserve the right to modify these Terms
  • Changes will be published on our website with a new date
  • For existing orders, the Terms at the time of order apply
  • We will inform existing customers via email of substantial changes

13. Force Majeure

We are not liable for delays or failure to fulfill obligations due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Government actions or changes in law
  • Strikes or labor disputes
  • Technical failures by third parties
  • Pandemics or other health crises

14. Dispute Resolution

Governing Law:

  • These Terms are governed by the laws of the Netherlands
  • Any disputes will be submitted to the competent Dutch court

Alternative Dispute Resolution:

  • We strive to resolve disputes amicably
  • Please contact us first at support@byrelieflab.com before pursuing legal action

15. Miscellaneous

Severability:

  • If any provision of these Terms is declared invalid, the remaining provisions remain in effect

Entire Agreement:

  • These Terms constitute the entire agreement between you and ReliefLab
  • Previous arrangements or communications are superseded by these Terms

Language Version:

  • In case of conflicts between different language versions, the English version prevails

Contact

For questions about these Terms of Service:

Email: support@byrelieflab.com
Website: www.byrelieflab.com

We are happy to help you with any questions or clarifications about these Terms.