Legal notice

Legal Notice

Last updated: September 24, 2025

Business Information

Business Name: ReliefLab
Website: www.byrelieflab.com
Email: support@byrelieflab.com

Registration

Chamber of Commerce number: 96814357
Country of registration: Netherlands

Legal Disclaimer

This website is operated by ReliefLab, a company registered in the Netherlands. All activities are conducted in accordance with Dutch law and applicable international trade regulations.

Product Information

Medical Disclaimer

The products offered by ReliefLab are wellness and therapeutic aids. They are not intended for diagnosis, treatment, cure, or prevention of diseases. Always consult a qualified healthcare provider for medical concerns.

Results May Vary

Individual results may vary. The effectiveness of our products is based on general scientific knowledge about ergonomic design and user experiences, but results are not guaranteed. This product is not a medical device and is not intended to replace professional medical advice or treatment.

Intellectual Property

Copyright

All content on this website, including text, images, logos, and graphic elements, is property of ReliefLab and protected by copyright. Unauthorized use is not permitted.

Trademark

ReliefLab and related logos are trademarks of ReliefLab. Use without written permission is prohibited.

Website Disclaimer

Information Accuracy

While we strive for accurate and current information on our website, we cannot guarantee that all information is complete, correct, and up-to-date. Use of information on this website is at your own risk.

External Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or availability of these external sites.

Technical Information

Website Hosting

This website is powered by Shopify Inc. For more information about Shopify's services and terms, see www.shopify.com.

Cookies and Tracking

This website uses cookies and tracking technologies as described in our Privacy Policy. By using this website, you consent to our use of cookies.

Dispute Resolution

Governing Law

All transactions and disputes are governed by the laws of the Netherlands.

Jurisdiction

Any disputes will be submitted to the competent Dutch court.

Consumer Rights

As a consumer, you have the right to dispute resolution through recognized institutions in accordance with Dutch law and applicable international consumer protection regulations.

Compliance

GDPR

ReliefLab processes personal data in accordance with the General Data Protection Regulation (GDPR). See our Privacy Policy for details.

Consumer Legislation

Our business operations comply with Dutch consumer legislation and applicable international e-commerce regulations, including distance selling laws and other relevant regulations.

US-Specific Compliance

For US customers:

  • Sales tax is collected and remitted in accordance with state requirements
  • Consumer protection rights apply as mandated by US federal and state law
  • Product safety standards comply with applicable US regulations

Complaints and Disputes

Complaint Handling

For complaints about our products or service, first contact us at support@byrelieflab.com. We strive to resolve all complaints within 14 days.

External Complaint Bodies

If we are unable to resolve your complaint to your satisfaction, you may contact:

  • Your local consumer protection agency
  • Online dispute resolution platforms
  • Relevant regulatory authorities in your jurisdiction

For EU customers:

  • European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Limitation of Liability

ReliefLab's liability is limited to the amount of your purchase. We are not liable for:

  • Indirect or consequential damages
  • Loss of profits or business opportunities
  • Damages resulting from improper use of products
  • Delays caused by circumstances beyond our control

Changes

This legal notice may be updated to reflect changes in legislation or business operations. Check this page regularly for updates.

Contact

For questions about this legal notice or legal matters:

Email: support@byrelieflab.com
Website: www.byrelieflab.com

Business Correspondence:
ReliefLab
Attn: Legal Affairs
Email: support@byrelieflab.com

Last Review

This page was last reviewed and updated on September 24, 2025. For the most current information, always consult the online version on our website.

Important Notice for International Customers:

ReliefLab operates from the Netherlands and ships to the United States. While we comply with Dutch law as our primary legal framework, we also adhere to applicable US consumer protection laws, e-commerce regulations, and product safety standards for all transactions with US customers. Your rights as a consumer are protected under both Dutch and US law, whichever provides greater protection.