Shipping Policy

Last updated: September 24, 2025

At ReliefLab, we ensure that your order is delivered safely and on time. This shipping policy contains all important information about our shipping and delivery terms.

Shipping Costs

Standard Shipping Rates

Shipping costs are calculated at checkout based on your location within the United States. We strive to offer competitive rates through our trusted shipping partners.

• Free Shipping on All Orders

We offer free shipping on all VerticalPro orders to the United States. No minimum purchase required.

Delivery Times

United States: 7-14 Business Days

• Processing time: 1-2 business days
• Shipping time: 8-15 business days
• Total delivery time: 9-17 business days

Please note: Delivery times are estimates and may vary due to circumstances beyond our control, such as customs clearance, weather conditions, or peak periods with carriers.

Shipping Areas

We currently ship to:

• United States (all states, including Alaska and Hawaii)
• APO/FPO addresses may have extended delivery times

Shipping to other countries is not currently available.

Order Processing

Processing Times:

• Monday-Friday: Orders placed before 2:00 PM EST are processed the same day
• Weekends/Holidays: Orders are processed the next business day

Order Confirmation:

You will receive an order confirmation email immediately after your purchase. This contains your order number and ordered products.

Tracking and Status Updates

Tracking Information:

• You will receive a tracking code as soon as your order is shipped
• Track your order via the tracking link in your email
• Automatic updates about delivery status

Delivery Updates:

• Email notification upon shipment
• Tracking code for real-time status
• Delivery confirmation upon receipt

Delivery

Delivery Methods:

• Deliveries are carried out by trusted carriers (USPS, UPS, FedEx)
• Delivery to the specified address during business hours
• In case of absence, you will receive instructions from the carrier

Responsibility:

• ReliefLab is responsible until delivery to carrier
• Risk and ownership transfer upon delivery to specified address
• Inspect your order immediately upon receipt for damage

Delivery Issues

Delayed Delivery:

If your order does not arrive within 21 business days:

• Contact us at support@byrelieflab.com
• Include your order number and tracking code
• We will investigate the status and offer solutions

Damaged Packages:

In case of damage during transport:

• Take photos of package and contents
• Contact us within 48 hours at support@byrelieflab.com
• We will arrange immediate replacement or refund

Incorrect Address:

• Carefully check your shipping address when ordering
• Address changes after shipment are not always possible
• Additional costs for redelivery are your responsibility

International Shipping

We currently only ship within the United States. International shipping may be added in the future.

Holidays and Delays

Holidays:

During US federal holidays, processing and delivery may be delayed. We communicate in advance about possible delays during peak periods.

Unexpected Delays:

In case of significant delays (more than 7 additional days), we proactively contact you and offer options for cancellation or alternative solutions.

Special Circumstances

Force Majeure:

ReliefLab is not liable for delays due to circumstances beyond our control:

• Natural disasters or extreme weather conditions
• Customs or border delays
• Carrier strikes
• Pandemics or government measures

Busy Periods:

During Black Friday, holidays, and other peak periods, delivery times may be longer. We communicate in advance about expected delays.

Packaging

Safe Packaging:

• All products are safely packaged for transport
• Environmentally friendly packaging materials where possible
• Discreet packaging without brand mention on the outside

Protection:

Products are protected against normal transport damage. Upon receipt of damaged items, we offer immediate replacement.

Contact and Support

For all questions about shipping and delivery:

• Email: support@byrelieflab.com
• Response time: Within 24 hours on business days
• Website: www.byrelieflab.com

When contacting us, always include:

• Your order number
• Tracking code (if available)
• Clear description of your question

Changes

This shipping policy may be changed to improve our service. Changes will be published on our website. For current orders, the policy at the time of order applies.

Questions about your order? Contact us at support@byrelieflab.com. Our team is happy to help you with tracking, delivery questions, or other shipping-related support.